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Neal H Txm

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Resolved: Service

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Updated by user Jul 27, 2020

Company fixed the issue and I have been provided with product or service ordered.

Original review Jul 27, 2020
Wanted the car for 3-5 days for warrantee work. Nonsense! Cant diagnose in a day? No help at all. Never buy a Ford again.
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Preferred solution: Fix in a day or provide loaner

User's recommendation: Don’t buy a Ford

Anonymous
map-marker Arvada, Colorado

Lack of transparency

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The deal maker never mentions the secret profit - "Dealer Fees", that are stated as additional profit. The sales manager does disclose it as they go through the workup. It is only clearly discussed in the finance office, and is not negotiable.
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User's recommendation: Be aware of the hidden profit practices here before making a deal.

Anonymous
map-marker Louisville, Colorado

Pissed off

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This company sucks! They lay off people by letter or logging on to the computer and find out your terminated! The Worst management ever and have no respect for employees, even the ones that have dedicated years to them.
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User's recommendation: Buy a vehicle elsewhere

Kalayah Hbz
map-marker Northglenn, Colorado

Run Around!

1st week August, 2017th. Everyone out of (3) sales , finance gave mis-communication with sale; but , no car , 500 dollars down payment 4 weeks ago, purchased car insurance 3 weekz ago. 720-245- ****
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Reason of review:
Poor customer service
Anonymous

No car

5 - 2 sale 3 finance all persons during 1 month time misleading to me. ..engine light during test drive of only vehicle approved ford escape,161,000 miles yAug. I eGave them 500. 00, Down. No car in whole month Told me and, I signed papers, early Aug. 2017 purchased auto and auto insurance. For $162.00 policy on 2008 Ford Escape 13th Aug. 2017 Camry, told me Sept. 2nd that he would find other auto to get inurance for he didn' t know other sales person asked me to get insurance
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Reason of review:
Order processing issue
Anonymous
map-marker Aurora, Colorado

Omeara Ford Customer Care Review from Aurora, Colorado

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They claim to be #1 in customer service. Unfortunately for me, I arrived at 4:40pm, 20 minutes before they close, and the man said he I need to comeback on Monday, today is Friday, to get an estimate. Why are their doors open if they are not going to provide service? I find this to be as anti-business as it gets. I am sure Mr. O'Meara, the founder, would be ashamed of this behavior. Why should I make a second trip when they were open for business and turned a me away. Must be corporate bureaucracy. Sure not the mom and pop shop attitude of the customer comes first, not we close in 20 minutes go away your not important to us. We are big enough!
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Reason of review:
Poor customer service
Anonymous
map-marker Denver, Colorado

POOR SERVICE DEPARTMENT

I had my truck in for service and was told water pump was out was replaced and we pick up the truck it was under warranty. we drove it to shop put on 80 miles towed back to o'meara ford next day was told a critter ate the line to my turbo not under warranty i said it had to happen there when it was parked in there lot truck is parked in a shop when not in use . was told it did not happen in there lot. service man earl said to call ford. called ford nothing called service manager tom said he would call me back never did left 5 messages was told it was pressure tested before it left there if it was ate by a critter before we went there with it it it would not have passed a pressure test after repair if it was even done so now i have to spend thousand of dollars to replace the turbo as it was not repaired right the first time. as turbo ran out of fluid. I will have sue them to get my truck back on the road . i have purchased more cars and trucks for my business and self over 43 years not any more last few times I have had problems with service department. .
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Reason of review:
Poor customer service
Anonymous
map-marker Northglenn, Colorado

Ripped Off!

Bought a used 2013 Ford Explorer, they added 10,000 onto the price until I caught it. They said they gave me $1000 for my trade, gave me $100. They added on an extended service warranty I did not ask for, and continued to attempt to rais the price of the car every time the salesmen came back from the losers in the office. By the time I got out, I paid over $6500 more then the cars was listed as! I kind of let them rip me off, my time is worth more. But what trash bags! Nobody should Ever go to the crooks!
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Loss:
$6500
Anonymous
map-marker Loveland, Colorado

Worst dealership ever

Absolute worst car dealership ever. I came in to purchase a vehicle. After being told I was approved and putting down a portion of the car down payment, I drove off the lot with the vehicle. The entire staff was pushy and they make you sign and initial in multiple areas where they will not even tell you the vehicle price unless you agree to purchase the vehicle today. I did not even want to purchase the vehicle but felt pushed into it. I told the staff multiple times I did not want to leave with the vehicle without being approved completely. But I was told - we have no deal unless you drive off the lot with it. Unfortunately, after returning from Afghanistan, losing my job, going bankrupt, and trying to rebuild my credit - I couldn't finish the deal. I returned the vehicle the next day and the REFUSED to refund ANY part of my down payment. And when I came in to give the vehicle back I was told to sleep on it, keep it another night. I signed the contract stating I would pay $50 per day for use and .50 per mile. I certainly did not use $250.00 of the amount I put down. And even after returning the vehicle, the dealership continued to try and get the deal approved - which thank God the bank working to approve my deal called me and asked about it. I told them I returned the vehicle and wanted nothing more to do with the dealership. I don't know what they were trying to pull with the bank telling them I still wanted to work the deal. On top of that, while dealing with the financial manager Ruben, I was treated with complete disrespect. I was talked down to like I was an *** and worthless. I cannot get calls back from any department for the refund or to ask about it. And every time I try to call in, I get transferred to someones voice mail who never picks up or calls either. Worst dealership ever. I was only trying to find a good vehicle with good mileage for less than I pay for a BMW right now. But thanks to finding an even better job, I am able to make my BMW payments without a problem. So it was a God send that this deal did not go through. Unfortunately, I have filed multiple complaints to the BBB here in Colorado to try and get some form of refund. In the end, this was perfect since the vehicle they tried to sell me had nearly bald tires and engine problems. I will probably never be refunded in the end because they have found multiple ways around this with the BBB complaints stating falsely that I had the vehicle longer than I did and drove further than I did. Stay away from this dealership and find another. You will be treated better and with more respect no matter what has happened to you.
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Loss:
$250
Blackthunder
map-marker Englewood, Colorado

O’Meara Ford on104th

I came in with outside financing arranged, car picked out, ready to close the deal in 30 minutes. The salesman sent the finance man over to play the back & forth game. I was asked 4 times how much the internet price was (a four thousand dollars difference). I was told I was wasting the finance mans time because he was on his way out the door when I arrived. When I asked for the keys to my car which I had planned to trade in, they tried to play the good salesman, bad salesman game. My car had been ransacked and I didn't realize the hood was not secure until I was back on the highway.
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Loss:
$20
Joella R
map-marker Denver, Colorado

Bait and Switch

I purchased a vehicle from Omeara Ford Northglenn CO on 11/19/11 and 11 days later was called to return the vehicle to the dealership. When I originally purchased the car they said I was approved and was willing to sell me the car for 489/month but the finance guy took the payment down to 429 which I was happy with. I was told that the financing had been delayed because the bank didn't like my debt to income ratio but I am post chapter 7 bankruptcy so I had no debt and they knew it. They told me that the bank now didn't think that I could afford the car. The funny thing is that when they called me at work they called me by the wrong name and confirmed that I had 2 jobs which was incorrect. Paul the Omeara something or another told me that 4 cases had just been kicked back from the bank and that they would be able to get me into a "lesser" car from them using the same bank? WHAT???? When I went to return the car "EMILY" the finance manager who must be related to satan informed me that I needed to understand that these things happen and I said no I don't think so and since you breached the contract I want my down payment back and she said no basically I rented the car. I gave her back the keys and they kept my money. DO NOT USE THESE PEOPLE THEY WILL KEEP YOUR DOWNPAYMENT FOR SURE. TOTAL BAIT AND SWITCH TACTIC................................
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2 comments
Guest

I just went thru a similar experience with PRO jeep but they were kind enough to return my trade in to me and didn't charge me for the car I had to return. Thanks for the heads up because Omeara said they could get me approved for a loan for a similar car and save me some money???

Guest

Well if you hadn't claimed bankruptcy in the past you wouldn't have been denied.

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Bjnorth N
map-marker Denver, Colorado

O'MEARA FORD NORTHGLENN, COLORADO

They suck and are *** They sold us a car without a clear title which now cant be financed, only at a higher interest rate, typical bait and switch. They have our trade and refuse to give back even though O'MEARA FORD breached the contract. I went to a couple of other dealerships and wow, no high pressure sales and they treated us with respect. PLEASE avoid EMILY, the finance manager as she wont call you back unless you call her something to get her attention and BETO a worthless salesman. They have come by several times when I am not at home to harass. I did go back last week to solve the problem and they kept us there for an hour, practically ignored us, so we walked out.And when you go to their dealership the VULTURES are waiting. PLEASE PLEASE PLEASE, DONT EVER GO TO O'MEARA, YOU WILL REGRET IT.THEIR CALLS ARE ALSO WAY OVERPRICED. Disliked: Service, Value
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Loss:
$26000
2 comments
Guest

had a horrible time at O'meara went to purchase a ford edge and they tried to put me in different car than what i wanted and they tried to run all my credit and information before even seeing the car i went there to purchase then after the salesman made numerous trip to his boss because the salesmens are pawn and have no say so in anything i got fed up and asked for my DL back so i could leave and it was a fight to even get my own property back.

Guest
reply icon Replying to comment of Guest-1010068

I agree. They screwed us over with our lease and it's a huge struggle to get your DL or keys back from them if you don't come to an agreement on price.

They are nothing but bullies, and sadly is that way from the management as well. They back their employees rather than the customer, even when the employee lies to get a sale. Words cannot stress how much I urge people not to go to O'Meara.

They are awful!!!!!!!!! You WILL get screwed if you do business there!

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